​Meet our people


From drivers and controllers, to engineering and maintenance teams; everyone plays a part in keeping the system running smoothly.

We've asked some of our staff to describe their role at Metrolink - choose a picture below and click to hear what they have to say. 
 

 Ben - Driver

 
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"People use Metrolink for all sorts of reasons – commuting, enjoying leisure activities or seeing sporting events; everyone is different."
More about Ben
 

 Mel - Revenue Recovery Assistant

 
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"I enjoy the contact I have with passengers over the phone. Some calls can be challenging but I’m a good listener and appreciate some people’s difficult circumstances."
More about Mel
 

 Craig - Passenger Services Representative Manager

 
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"We adopt an extremely close working relationship with our client Transport for Greater Manchester (TfGM), and our partnership style of working really helps us to provide the level of service our customers expect. My job is fast-paced and we're always striving to make improvements to everything we do. "
More about Craig
 

 Ian - Passenger Service Representative

 
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"No two days are the same in this job. It's great being out and about and working directly with the public. Whilst there are some challenging elements to the job I know I'm working with a great team behind me."
More about Ian
 

 Andy - Controller

 
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"The Control Room really is the hub of Metrolink. It is my job to ensure that everyone who travels on Metrolink has a safe journey, as well ensuring that there are enough trams in service and that they run to the advertised frequency."
More about Andy