Metrolink

 

FAQs

Please view our Frequently Asked Questions from the list below:

When will the fare increases be introduced?

How much are fares going up?

What's new?

How will this affect season tickets?

Are there any fares that will not change?

Have any tickets got cheaper?

How much will my ticket cost after the increase?

Who has made this decision?

On what grounds have the increases been agreed?

How can Metrolink justify this rise?

Is there a way I can save money?

What is the new service opening on the Chorlton Line?

What will the fares for the new Chorlton Line be?

What will be the first and last tram times on the new Chorlton Line?

What will the frequency of the new Chorlton Line be?

Why is the service from my stop (St Werburgh's Road, Chorlton & Firswood) only a 12 minute service when you have previously advertised it as a 6 minute service?

Are all stops on the new Chorlton line fully accessible?

Who do I contact if a ticket machine is not working?

Can I only buy a ticket from the platform I'm travelling from?

Who do I contact if the lifts are not working at a stop?

Can I get to Hope Hospital on the tram?

Can I get to North Manchester General Hospital on the tram?

If I need to speak to the driver, can I press any of the emergency call points on the tram?

Is your CCTV at the stations just monitored or do they record?

Who is the governing body of Metrolink?

Do I have to pay for a child under 5?

If I travel from any stop on the Altrincham line and want to go to Bury or vice versa on a Sunday, do I have to change trams at Piccadilly Gardens or do you run direct services as in the week?

Can I appeal against the issue of a Standard Fare?

Can I purchase a half-yearly season ticket?

Do you run extra trams when there is football at old Trafford?

I will be travelling by train from outside the Greater Manchester area i.e. London and I want to take the Metrolink to Old Trafford. Can I purchase a combined rail and Metrolink ticket?

How long have I got to claim my lost property?

Who do I contact about lost property?

Can I purchase Metrolink memorabilia, such as a model of the tram?

Who do I write to if I have a complaint about Metrolink?

I will be travelling from Mouldsworth on a Sunday and want to get to Manchester but the train only goes as far as Altrincham. Can I use my train ticket on Metrolink to travel from Altrincham to Manchester?

I travel from Rochdale and my train tickets states the destination as Manchester Stns. Can I use this ticket on Metrolink in the city centre?

Can I take my Bicycle on the tram?

I'm interested in purchasing a property, which I think may be on the planned route for the next phase of Metrolink, where can I find out more about the next phase?

What are the opening times of TfGM Travelshops?

I am aged over 60 and hold a Life Concessionary pass (commonly known as a bus pass). What ticket do I buy if I want to travel before 0930?

I am a Student aged 20. Do I qualify for reduced travel?

How do I get to the Imperial War Museum?

Where can I purchase a Metrolink Season Ticket?

Do you run extra services when there are concerts at the M.E.N Arena?

How do I get to the Trafford Centre?

Do the stops and trams have disabled access?

Which service do I need to board for The Lowry? And where do I get off?

Can I purchase a ticket on the tram?

What do I do if I experience a problem in purchasing a ticket?

Are dogs allowed on the trams?


If your question has not been answered within our FAQs please submit your enquiry using the General Enquiry Form.