Metrolink Stop Information

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What is the work that is taking place?
There are two separate projects taking place on the Bury line; a project to refurbish some of the lifts, and another project to improve the actual stops.
When is the work starting on the Bury line?
The lift works started on Monday 6th June.
The stop improvement works started on Monday 13th June.
The programme of stop improvement works is staged so not all the stops will be done at the same time.
Why are you doing the work?
This is the final stage of the Stop Improvements Project. The Altrincham line was completed in 2009 and the Eccles line last year.
The stops are being enhanced in order to provide an improvement in the attractiveness of the waiting facilities for our customers, and to help reduce the number of reported crimes and incidents at the stops which will in turn make our customers feel safer. The improvements will also assist in obtaining the Safer Tram Stop Award for all the stops.
What is the Safer Tram Stop Award?
The Safer Tram Stop Award is a national award administered by ACPO (Association of Chief Police Officers) and managed locally by the Greater Manchester Police. Its aim is to reduce the opportunities for criminal and anti-social behaviour from taking place at tram stops.
What improvement work is being done at my stop?

All stops will;

Stop specific work includes;

Stop	Start Date	Works	Status
Crumpsall	Mid June	The steps are being repaired The footbridge is being resurface Closing up the spaces under the stairs	Completed
Bowker Vale	Beginning Aug	Demolition of the old station buildings Building a new stop equipment room New passenger waiting shelters	In Progress
Heaton Park	Beginning Aug	Both lifts are being refurbished The entrance is being opened up The roof is being removed from the steps and footbridge New steps and handrails are being installed The car park is being resurfaced	In Progress
Prestwich	End June	New drainage and flooring in the subway Removal of the old canopy Removal of the car park subway entrance	Completed
Besses' O' the'Barn	End Sept	Lift refurbishment Old waiting room and shelter demolished New shelter installed New drainage and flooring in the subway Replace the windows to the steps	In Progress
Whitefield	End July	Opening up the entrance area Demolish old waiting rooms Install new fencing	Completed
Radcliffe	Beginning Oct	New drainage and flooring in the subway and widening the entrance	In Progress
Bury	End Nov	Lift refurbishment Demolish the waiting room	In Progress

When are the works likely to end?
Works are contracted to be finished in spring 2012.

Why are you demolishing the waiting room at Bury?
The waiting room is rarely used by our customers, and is an attraction for anti-social behaviour. There will additional seating installed at Bury.

Why are your contractors using spaces at my car park?
Our Contractor needs a certain amount of space to store equipment whilst they carry out the works. We have endeavoured to keep this to track side space which does not impact on our customers. Unfortunately this hasn't been possible at all stops, and so we have had to use a number of spaces in the car park, which we have kept to an absolute minimum.

I am in a wheelchair; will I still be able to access my stop?
The majority of the works taking place will not affect the accessibility of the stops; however some lifts are being refurbished.

What will my stop look like after the works?
Below are some Artist impressions for Besses o'th Barn, Bowker Vale and Heaton Park stations:

Besses o'th Barn

Besses o'th Barn

Bowker Vale

Bowker Vale

Heaton Park

Heaton Park

Why are you demolishing the waiting room at Bury?
The waiting room is rarely used by our customers, and is an attraction for anti-social behaviour. There will additional seating installed at Bury.
Why are your contractors using spaces at my car park?
Our Contractor needs a certain amount of space to store equipment whilst they carry out the works. We have endeavoured to keep this to track side space which does not impact on our customers. Unfortunately this hasn't been possible at all stops, and so we have had to use a number of spaces in the car park, which we have kept to an absolute minimum.
I am in a wheelchair; will I still be able to access my stop?
The majority of the works taking place will not affect the accessibility of the stops; however some lifts are being refurbished.
When is my lift getting refurbished?

How long will be my lift be out of service for?
Each lift will take up to 6 weeks to be refurbished. If one lift is finished earlier than expected, then the next one will commence.

How do I access or alight at my stop if I am unable to use the stairs?

Lift being refurbished	Accessing the stop	Getting off at the stop
Bury	The escalator will remain open. Staff will be at the station entrance to assist should the escalator not be appropriate.	Alight at Radcliffe, and contact a member of staff who will assist you.
Heaton Park Manchester bound platform	Use the outbound lift and board a Bury bound tram. Alight at Besses'O'th'Barn & change platforms to make your journey to Manchester. You will not be affected if you are travelling to Bury.	Stay on the tram to Abraham Moss, change platforms and make your journey back to Heaton Park to use the Bury bound platform lift to exit the station
Heaton Park Bury bound platform	Use the inbound lift and board a Manchester bound tram. Alight at Abraham Moss & change platforms to make your journey to Bury. You will not be affected if you are travelling to Manchester.	Stay on the tram to Besses o'th Barn, change platforms and make your journey back to Heaton Park to use the Manchester bound platform lift to exit the station
Besses' O' the Barn	Please contact a member of staff at the stop who will assist you in your journey