Conditions of Carriage

All season tickets are issued subject to the Metrolink Conditions of Carriage.

Validity

A season ticket is only valid when:

	Accompanied by a current Metrolink Travel Club membership card.
	Within the dates specified on the ticket.
	Within the zones specified on the ticket.

You will need to be in possession of a Metrolink Travelclub Card, which has your unique membership number. The Travelclub Membership is valid for 5 years and is free of charge. Please see the tickets section of this web site for details of how to join the scheme.

Conditions of Purchase

Please allow at least 5 working days prior to your ticket start date when applying online.

Lost & Stolen Tickets

Season tickets reported as not received in the post, will be replaced by Metrolink. Further tickets that are purchased via Metrolink on-line ticketing system will be sent by Registered Delivery at the customer’s expense.

4-weekly, Quarterly and Annual tickets reported as lost by the customer will be subject to an administration charge of £25.00 for reissue. The reported loss must be accompanied by a lost property reference obtained from the police together with proof of purchase (if not purchased directly from Metrolink).

A season ticket reported stolen will also be subject to an administration charge of £10.00 and must accompanied by a crime report number from the police, together with proof of purchase (if not purchased directly from Metrolink).

Ticket Refunds

Ticket refunds are available by applying in writing to Metrolink Customer Services, explaining why the ticket is no longer required for use. You should enclose the season ticket together with proof of purchase. An administration fee of £25.00 will deducted from the value of your refund.

Proceed to buy tickets online

If you have any questions please view our FAQs or submit your enquiry using the General Enquiry Form.