Metrolink Passenger Service Representatives

We have a team of over 70 Passenger Service Representatives who attend to the safety and security of passengers. They are responsible for:

  • Providing customer service assistance to passengers, in particular during periods of service disruption and for special events.
  • Providing a visible presence on the Metrolink system to ensure passengers feel safe and secure.
  • Deterring and dealing with incidents of anti-social behaviour and criminal activity.
  • Ensuring all passengers are travelling with a valid ticket or pass and reducing fare evasion. They will issue standard fares of £100 to anyone travelling without a valid ticket or pass.
Travel Safe Officers

Passenger Service Representatives who have been accredited by Greater Manchester Police have powers to issue fixed penalty notices, take the names and addresses of people acting in an anti-social manner and confiscate alcohol and tobacco.


"Secure Station" accreditation


As well as the safety and security measures we already have in place on the Metrolink network we are rolling out a programme for all of our stops to gain ‘secure station’ status. This is a national accreditation which is awarded to a station or stop that has reached a certain standard in design and management, crime statistics and passenger feedback.


Further security initiatives


We’re working closely with Greater Manchester Police to further improve safety and security on the Metrolink system. We are developing relationships with neighbourhood police units to share intelligence and carry out joint operations to tackle anti-social behaviour and to provide an additional security presence on the network.