Anti-social behaviour and fare evasion
Anti-social behaviour
 
What is anti-social behaviour?
Anti-social behaviour is defined as ‘any behaviour which causes, or is likely to cause harassment, alarm or distress to others’. On the tram network, this can include vandalism, smoking, drunken behaviour, throwing stones or other objects and threats, abuse and intimidation towards passengers
 
How do Metrolink tackle anti-social behaviour?
We work with Greater Manchester Police, the Travelsafe Partnership and others agencies such as local authorities to deter anti-social behaviour and investigate reported events. We do this in a number of ways:
 
  • Preventative educational work in schools and youth groups
    Working with the Youth Education Programme, which promotes safer travel on public transport, Uniformed officers from the Travelsafe Partnership visit local schools and youth groups to talk to young people about the dangers, impacts and consequences of crime, antisocial behaviour and fare evasion.

    From time to time Metrolink also run competitions, designed to fit with the school curriculum, to engage school children in a creative way to help educate them on these issues. You can view some of the work done by pupils as part of a recent competition, in which we asked them to create adverts to combat anti-social behaviour, on our 
    YouTube channel 

  • Acceptable Behaviour Contracts (ABCs)
    An ABC is a written agreement between someone who has been involved in anti-social behaviour and local agencies whose role it is to prevent such behaviour.

  • Restorative justice
    This enables victims of crime to meet or communicate with offenders to explain the impact of the crime and where appropriate allows the offenders to make amends.

  • Civil injunctions
    These are issued by the magistrates’ courts following applications by the police. Civil injunctions target disorderly individuals, groups and activities in specific places, which can include transport venues and vehicles.

    These can be applied for through the courts to stop or prevent individuals from using Metrolink services as a result of anti-social behaviour.

    They are used when penalty notices, community action and warnings have failed to have sufficient effect.

  • Criminal Behaviour Orders (CBOs)
    CBO replaces an ASBO on conviction and prevents an individual from doing certain things known to lead to anti-social behaviour.

    Unlike an ASBO, the offender with a CBO may have to undertake certain actions such as attend courses to educate them about their behaviour. 
 
What is fare evasion?
A form of anti-social behaviour, fare evasion is any passenger travelling on the tram network without a valid ticket – either with no ticket at all, or with a ticket or pass that’s invalid for their journey. Metrolink customers must buy a ticket before boarding their tram. Trams do not have conductors, so passengers cannot buy tickets on board.  You can find out about the many ways to buy tickets on our ‘How to Buy’ page.

How do we tackle fare evasion?
Metrolink Customer Service Representatives (CSRs) regularly patrol the tram network seven days a week to ensure customers using the service are in possession of a valid ticket for their journey. Passengers must produce a valid ticket when asked to do so by a CSR. Anyone found travelling without a valid ticket will be issued with a 
standard fare of £100 which must be paid within 21 days. This charge will be reduced to £50 if paid within 14 days. If the standard fare is not paid, Metrolink will seek prosecution through the Magistrates’ Court where costs will increase.

Why do we prosecute fare evaders?
Metrolink re-invests the revenue from ticket sales into the tram system to maintain, improve and expand the service so it’s vital to the future development of the tram network that all passengers pay the correct fare for their journey. This means we can continue to operate a clean, efficient and frequent service for all our customers.